Vouch Insurance Operationalized Company-Wide AI in 90 Days
Clarinet partnered with Vouch Insurance on a 90-day enablement program built around three engagements: rapid upskilling, leadership advisory, and systems to sustain adoption.
"AI has become an indispensable collaborator for our marketing team at Vouch, and Clarinet was a big part of that transformation." — Clark Kays, Head of Marketing, Vouch
Vouch
Venture-backed Insurtech
~150 employees
San Francisco, CA
44%
Increase in weekly AI use among employees
89%
Reported moderate-to-significant productivity gains
95%
Of attendees gave the sessions a top-2-box usefulness rating
90
Days to secure, org-wide AI access
Vouch set a clear goal: lift org-wide productivity by 20% by year-end so its team could serve over 6,000 clients faster, without growing headcount to match. The business insurance broker insures the ambitions of high-growth companies, and in a regulated industry, speed and rigor have to coexist.
Leadership saw AI as the lever, but prior attempts had stalled. Software they'd already bought sat underused, and most of the team was unsure how to apply AI to daily work. They didn't need more enthusiasm; they needed a rollout that would land fast and stick.
Clarinet came on for a 90-day enablement program built around three engagements: rapid upskilling, leadership advisory, and systems to sustain adoption. Vouch stood up secure, org-wide AI access in 90 days — roughly eight months faster than the 11-month average for a rollout of this kind — and turned it into reflexive daily use inside the same quarter.
Adoption had stalled before because training was generic and disconnected from the actual job. Clarinet ran nine training sessions tailored to how each team works, teaching tactical skills and building the AI-native mindset that lets people keep pace as the tools evolve, rather than learning one workflow and stopping. Every employee had access, and 60% joined live.
The Impact:
95% of attendees gave the sessions a top-2-box usefulness rating — the signal that the content mapped to real work, not abstract capability.
A rollout this fast only sticks if leadership is steering it. Clarinet delivered leadership and L&D advisory sessions customized to Vouch's context. This covered: AI rollout metrics and strategy, the behavior-change mechanics of durable adoption, how the talent pool evolves, and leadership alignment on what "good" looks like.
- The Impact: Aligned leadership was the unlock for successful company-wide AI rollout.
Clarinet partnered with Vouch to build the scaffolding that keeps adoption climbing after the program ends: AI goals embedded into performance reviews and competencies, org-wide peer learning forums, and incentives that recognize AI innovation. Adoption stopped being a campaign and became part of how the company evaluates and rewards work.
The Impact:
- Weekly AI use climbed from 40% to 88% of employees, with 70% using it daily
- 89% reported moderate-to-significant productivity gains, drawn from peer and manager assessments rather than self-report.
"I use AI at least 5 times each day to quickly analyze complex data, spot patterns we might have missed, and workshop creative ideas. Clarinet's training helped me harness the power of AI and really reclaim my time."
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